General reservation conditions

General reservation conditions

Before finalizing your reservation, please take note of the following information regarding your arrival and your stay at Iparra guest house.

Length of stay

The host shall in no circumstances invoke any right to maintain occupancy at the end of the rental period.

Reservation finalization

The reservation becomes effective upon payment of the deposit which is 30% of the total amount due. The reservation will be held until 8 p.m..

Cancellation by the client

If you cancel your reservation:
- more than 30 days before your arrival date, the payment of 30% will be returned.
- between 15 and 30 days, the deposit is retained.
- less than 15 days before the arrival date results in the payment of the entire stay.
All cancellations must be notified in writing (email, letter ...).
If we receive no call from you before 8:00 p.m. on the day of your arrival, your reservation is canceled.
The deposit is forfeited and the balance of the stay is required. If we are able to relocate your room, we will refund your deposit.

Cancellation by the owner

Should the owner cancels the rental, they will inform the customer in writing and refund the deposit.

Shortened stay

If you shorten your stay, please notify us no later than 24 hours beforehand. The first unused night is liable. For any cancellation before the end of the stay unreported 24 hours before the scheduled departure, the entire stay is kept as compensation.

Arrival and departure

To enable us to prepare rooms fit for your comfort, they will be available from 5:00 p.m. on arrival day and must be vacated by 11:00 a.m. on day of departure. Contrary to this Room will be charged in full.
To guarantee a warm welcome arrivals are between 5:00 and 8:00 p.m.
Before 8:00 p.m., if you encounter a problem (traffic etc), please notify us to let us know your approximate time of arrival. Arrivals after 10:00 p.m will not be honoured.

Rules and regulation of stay

The resident agrees to pay the owner the balance of the rent that is the for the duration of your stay period less the initial deposit paid. The payment will be made either by credit card or cash at the end of the stay.

Visitor's tax

This is a local tax that the customer must pay to the landlord who then pays the local tax authorities . It is included in the price of the room and is 0,60 euros per night/per person.

Uses of premises

The host must respect the peaceful character of the premises and make use for its intended purpose. It will make it in good condition, the guest room is not provided in order to do laundry or make meals.
The house and rooms are no smoking. The request not to smoke in the house and in each room is a matter of courtesy for other people but also to avoid inconvenience caused by the smell of tobacco to visitors who occupy the rooms hereafter.

Capacity

The reservation is made for a specific number of persons. Maximum 2 persons per room, the rooms are not suitable to receive young children. If this number is exceeded, the owner is able to refuse the extra guests. This refusal can never be considered a modification or a breach of the reservation at the initiative of the owner. If a number of customers superior to those refused depart, no refund will be made and the entire stay is required.

Animals

For the respect and peace to our guests, pets are note allowed. The host can not stay in the company of a pet. In case of breach of this clause, the owner can refuse the animals. This refusal can never be considered a modification or a breach of the reservation at the initiative of the owner. In case of departure, no refund will be made and the entire stay is required.

Security

For your safety the car park is under video guard 24h / 24h and 7 days / 7 after Law No. 95.73 of January 21, 1995 as amended by Act No. 2011.267 of March 14, 2011. For the exercise of the right to the images ask directly to the owner.

Insurance

The host confirms to be covered by liability insurance covering its liability.
Thank you for your understanding and we remain at your disposal to provide any additional information.

Sandrine CHARLANNE